Returns Policy
We want you to be completely satisfied with your purchase. To ensure fairness and maintain product integrity, please review the following return conditions:
Return Conditions
- Returns are accepted within 14 days of delivery.
- All faults must be reported within 7 days of recieving delivery
- Items must be returned in their original, unworn and unwashed condition, with all original packaging and tags attached.
- Returns will not be accepted for items that show signs of wear, damage, misuse, or alteration.
- Any Shoes showing signs of wear even if they are tried on and returned with dirt or scratches on the soles will be not refunded and return to customer at there own cost.
- All products are thoroughly inspected upon return.
- If you have quilified for free shipping and decide to return any items from this order you will be charged the original standard shipping fee of £3.99 in addition to the return fee which will be a total of £7.98 deducted from your refund amount.
- If you are returning shoes. These must be sealed in a returns bag with the correct returns label attached, any items with returns label attached directly to the shoe box or will inccur an additional charge of £3.99 to replace the box
When trying on items, please take care:
- Avoid applying excessive force (e.g., when using zips or fasteners).
- Do not wear any substances that could mark or scent the product, such as make-up, fake tan, perfume, deodorant, or cologne.
- If you are trying on shoes, Please make sure you do so on a clean carpet or rug, Trying shoes on a hard floor may create scratches which we can not except back as these will be unsellable.
- Minor imperfections such as slight glue marks, loose threads, or small dents from the production process may occur occasionally and not considered defects. These do not affect the quality and usability of the product.
Non-Returnable Items
For hygiene and safety reasons, some items are non-returnable. If you’re unsure whether an item qualifies, please contact our customer service team before sending it back, as unaccepted returns may incur additional charges for re-shipment.
Faulty Goods
We are extremely sorry to hear that you’ve received an item that’s not in a usuable condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us sort this for you quickly, please include the following information when you first contact us;
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
(The product name and code can be found on your order confirmation email).
Refunds
- If we determine that a returned item has been worn, used, misused, or is otherwise in an unsaleable condition, we reserve the right to refuse the return and withhold a refund.
- Please allow up to 14 days for refunds to be processed after we receive and inspect your return.
If you have any questions about your return eligibility, please reach out to our Customer Service Team before sending your item back.
Please contact customer service for more information for where to return your parcel