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Please read the returns policy in its entirety before initiating a return. Items that do not meet the specified conditions may be refused a refund. In such cases, you will be contacted, and the item will be returned to you at your own expense.
We want you to be completely satisfied with your purchase. To ensure fairness and maintain product integrity, please review the following return conditions:
Return Conditions
When trying on items, please take care:
Non-Returnable Items
For hygiene and safety reasons, some items are non-returnable. If you’re unsure whether an item qualifies, please contact our customer service team before sending it back, as unaccepted returns may incur additional charges for re-shipment.
Faulty Goods
We are extremely sorry to hear that you’ve received an item that’s not in a usable condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us sort this for you quickly, please include the following information when you first contact us;
(The product name and code can be found on your order confirmation email).
Refunds
UK Returns
The easiest way to send a return is by using our returns portal. Please be aware to use portal free but if you choose to use the service to return your item there is a charge of £3.99 if you are creating label and taking parcel to the post office or parcel shop, If you decide to arrange a collection from home by Royal mail / Evri this will be charged at £5.99, which will be deducted from your refund amount. You will need to keep a copy of receipt given to you by the post office or parcel shop as proof of return. You may to provide this if there is an issue with item not be delivered back to our address.
Please click on link below for returns portal:
If the returns portal does not allow you to return your item, this means you are out of your 14 days period to process you return.
International Returns
Unfortunately, we do not currently offer an online returns portal for international orders. Customers who place orders outside our domestic region are responsible for arranging the return shipment and are responsible for paying the postage costs.
For instructions on where to return your parcel, please contact us at the email address below.
TikTok Returns
If your purchase was made through TikTok live shopping, please initiate your return through the TikTok platform, as we are unable to process these returns through other methods.
If you have any questions about your return eligibility, please reach out to our Customer Service Team before sending your item back.
Very good quality,comfortable,exactly what I ordered by just seeing it in a picture.I am excited with my purchase!
Black Fold Over Shark Knee-High Lock Buckle Boots
Arrived on time and as ordered
Very lovely boots, came quicker than expected. I’m just in love with them.
The boots are amazing, great quality and quick arriving! Perfect Christmas gift!
Black Fold Over Shark Knee-High Lock Buckle Boots
I recently ordered a pair of boots which I accidently ordered the wrong shipping I emailed the team and instantly I had quick replies and a solution they are so lovely and well understanding I can’t recoment a better place to order from will definitely be ordering loads more in the future couldn’t recomend more!!
Het past goed
Boots were true to size - great quality and comfortable. Great product. Easy to buy.
They came perfect and i can style them with many outfits and it makes my fit look great. A life savee
Black Faux Suede Fold Over Shark Classic Buckle Knee High Boot
Shoes could not be any perfect i love them.
The delivery was fast, because I live in Holland and it had to came from Engeland! It was about 5 days I think. And the boots are perfect! Not a single scratch or something, very nice quality too! Thank you miss moda luxe!
I’m so happy with all purchases so far, very high quality. Thank you